Email Marketing Strategy from Silverpop CEO Bill Nussey

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New Study--Consumers Want an Unsubscribe Button

A new study from marketing research firm Ipsos and the Email Sender and Provider Coalition provides a great insight into how consumers are viewing the email marketing landscape. Direct Magazine online has a good overview here, and you can read the original press release and executive summary here.

One of the more interesting statistics from the study is that 90 percent of email users would prefer to have a specific unsubscribe button on their inbox. This is backed up by the fact that 82 percent of email users say they trust the sender's unsubscribe option, and that they've used it to remove themselves from a list. I've been an advocate of the unsubscribe button for a while now. For a refresher on the benefits, you can read my posts here, and here.

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Comments

I think this is interesting - actually having an unsubscribe button built into your email client...

It still surprises me at the amount of large companies that send out promotional emails without a proper unsubscribe link - i recently found a very large company that i won't name, asking recipients to reply with 'unsubscribe' in the subject line!

When will they learn?

Some email specialists recommend placing the unsubscribe link at the top of the creative... Maybe if this was law, things would be so much better.

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